Returns & Exchanges

At Doors, we want you to be completely satisfied with your architectural investment; if your door doesn't meet your expectations, you can return it within 30 days of delivery. Please ensure all items are in their original, uninstalled condition and packaging to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your account and select your order to request a Return Merchandise Authorization (RMA) number and prepaid shipping label.

• 2.
  Prepare the Door

  Carefully repackage the door in its original protective crate or box, ensuring all hardware and installation kits are included.

• 3.
  Schedule a Pickup

  Due to the size and weight of our products, use our portal to schedule a specialized freight carrier pickup from your residence or job site.

• 4.
  Inspection and Refund

  Once our warehouse team inspects the door for damages or modifications, your refund will be processed to your original payment method within 7-10 business days.