Frequently Asked Questions
Everything you need to know about choosing and installing your perfect door.
How do I ensure I measure my door frame correctly?
We recommend measuring the width and height in three different places (top, middle, and bottom) and using the smallest dimension to ensure a proper fit. Please refer to our detailed Measurement Guide for step-by-step instructions.
What is the typical lead time for custom door orders?
Standard doors typically ship within 5-7 business days. For custom sizes or finishes, please allow 4-6 weeks for manufacturing and quality inspection before dispatch.
Do you offer professional installation services?
While we do not provide direct installation, we partner with a network of certified local contractors. You can find a list of recommended installers in your area on our 'Find a Pro' page.
What is your return policy for damaged or incorrect items?
If your door arrives damaged, please report it within 48 hours of delivery. We will arrange a free replacement or a full refund. Please note that custom-made doors are non-returnable unless defective.
Are your exterior doors energy efficient?
Yes, our exterior doors are engineered with high-density foam cores and weather-stripping seals that meet or exceed Energy Star standards, helping to reduce your home's heating and cooling costs.
What kind of warranty comes with my purchase?
All our doors come with a standard 10-year limited warranty covering structural integrity and manufacturing defects. Specific hardware and finishes may have separate manufacturer warranties.